We’re excited to announce the release of a ForbesBooks Radio podcast featuring Arbinger Managing Partner and Author Jim Ferrell!
In a 25-minute interview, Jim and ForbesBooks’s Gregg Stebben spoke about Arbinger’s foundational concepts, how to apply them, and why breakthrough results are only possible through a change in mindset.
You can listen to the podcast here:
Self-deception is a two-part problem. First, I don’t know I have a problem. Second, I resist the possibility that I have a problem. Significant change happens when those who are responsible for problems consider how they are responsible.
To achieve breakthrough results, work on mindset and behavior. Studies have shown organizational change efforts that address both mindset and behavior achieve four times the results as those that focus only on behavior.
The outward mindset pattern helps us become systematic about mindset change. The outward mindset pattern is See Others, Adjust Efforts, and Measure Impact. In the interview, Jim provides specific suggestions for how to practice each of these elements.
CFS2 and KCPD are great examples of organizations that implemented the outward mindset pattern. CFS2 is a debt-collection agency that consistently performs above industry average because of their unique approach to serving clients. Similarly, a SWAT squad on the Kansas City Police Department dramatically improved results by changing the way they interacted with the community. Jim tells both organizations’ stories.
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